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Privacy Policy

BigDuke (“we,” “us,” or “our”) operates the website https://bigduke.ai and provides AI-powered cryptocurrency trading services. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

By using BigDuke, you agree to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name
  • Email address
  • Password (stored in hashed form — we never store your password in plain text)

1.2 Exchange API Credentials

To enable automated trading, you may provide:

  • Exchange API key and secret (for BingX or Binance)
  • Preferred futures type (USD-M or Coin-M)
  • Trading pair selection and leverage settings

Important: Your API keys are encrypted using AES-256-GCM encryption and stored securely. We only use them to execute trades on your behalf based on the settings you configure. We recommend creating API keys with trading-only permissions and no withdrawal access.

1.3 Trading Data

We store records of trades executed through our platform, including:

  • Trade symbols, sides (buy/sell), quantities, and prices
  • Profit/loss calculations and fees
  • Trade status and timestamps

1.4 Payment Information

For Pro subscriptions, payments are processed through NOWPayments. We store subscription status and billing cycle dates, and payment transaction references. We do not store your cryptocurrency wallet private keys or payment credentials.

1.5 Usage & Technical Data

  • IP address
  • Browser type and device information
  • Session data and timestamps

1.6 Telegram Integration

If you connect your Telegram account, we store your Telegram username and connection status.

1.7 Referral Program

If you participate in our referral program, we collect your wallet address (for commission payouts) and network preference.

2. How We Use Your Information

  • Provide and maintain our trading bot services
  • Execute trades on connected exchanges according to your settings
  • Process subscriptions and payments
  • Send trading signals and alerts via Telegram
  • Improve our platform and user experience
  • Communicate with you about your account and service updates
  • Prevent fraud and ensure platform security

We do not use your data to make trading decisions on behalf of other users.

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data with:

  • Payment processors (NOWPayments) — to process your subscription payments
  • Exchange platforms (BingX, Binance) — by sending trade orders through your API keys
  • Law enforcement — only when required by applicable law or valid legal process

4. Data Security

  • AES-256-GCM encryption for sensitive data (API keys)
  • Password hashing
  • Secure HTTPS connections
  • CAPTCHA protection (Cloudflare Turnstile)

While we take reasonable precautions to protect your data, no method of electronic storage or internet transmission is 100% secure.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal information and encrypted API keys within a reasonable timeframe, except where retention is required by law.

6. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies.

7. Third-Party Services

Our platform integrates with third-party services (BingX, Binance, Telegram, NOWPayments). These services have their own privacy policies, and we encourage you to review them.

8. Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data

To exercise any of these rights, contact us at the email below.

9. Children's Privacy

BigDuke is not intended for use by anyone under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please use the Feedback form in your account dashboard.